At Safavieh Shop, we are committed to delivering premium home furnishings with the same care and attention to detail that goes into crafting each piece. Our shipping and returns policies reflect our dedication to your complete satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to meet your needs:

Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50 USD

Note: Shipping times may vary slightly depending on your location. We do not currently ship to Asia and certain remote regions.

Returns & Exchanges

While we carefully select each area rug, bedroom furniture piece, and living room furnishing in our collection, we understand that sometimes a return or exchange may be necessary. Our 15-day return policy is designed with your satisfaction in mind.

Return Process

Follow these simple steps to return or exchange an item:

Step 1: Initiate Your Return

Contact our customer service team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return
  • Your preference (refund or exchange)

Step 2: Prepare Your Item

All items must be in original condition:

  • Unused with original packaging
  • All tags and protective coverings intact
  • Assembly-required items must be disassembled

Step 3: Ship Your Return

You are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.

Step 4: Return Processing

Our quality team will inspect returned items within 3-5 business days. You’ll receive email notification when your refund is processed or exchange is shipped.

Non-Returnable Items

To maintain our high standards of quality and hygiene, we cannot accept returns on:

  • Custom or special order furniture pieces
  • Items marked as “Final Sale”
  • Folding furniture showing signs of assembly or use
  • Area rugs that have been unrolled or used

Damaged or Defective Items

If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We will arrange a replacement or refund at no cost to you.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs (if applicable) will be deducted
  • PayPal refunds may take additional processing time

Our Commitment to You

Just as we carefully select each piece in our furniture collections, we approach every return with attention to detail and commitment to your satisfaction. Our customer service team is available to guide you through the process and answer any questions about returning your Safavieh Shop purchase.

For assistance with returns or exchanges, please contact us at [email protected].