At Safavieh Shop, we take pride in offering premium home furnishings that elevate your living space. While we carefully select each piece in our collection of area rugs, bedroom furniture, and living room furnishings, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail as our furniture craftsmanship.

Our Return Promise

We offer a 15-day return window from the date of delivery for most items in our collection. Your satisfaction is as important to us as the quality of our handcrafted furniture pieces.

Return & Exchange Process

Step 1: Initiate Your Return

To begin your return or exchange, please contact our customer service team within 15 days of receiving your order. Include the following information in your request:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for return
  • Whether you prefer a refund or exchange

Step 2: Prepare Your Item

All items must be returned in their original condition:

  • Unused and in original packaging
  • All tags and protective coverings intact
  • Assembly-required items must be disassembled

Step 3: Shipping Your Return

You are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Step 4: Processing Your Return

Once we receive your return, our quality team will inspect the item(s) within 3-5 business days. You will receive email notification when your refund is processed or your exchange is shipped.

Return Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Safavieh Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] I prefer: [Refund to original payment method / Exchange for (specify product if known)] Please advise on next steps for returning the item(s). Thank you, [Your Full Name] [Your Contact Information]

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs (if applicable) will be deducted from your refund
  • PayPal refunds may take additional processing time

Non-Returnable Items

To maintain our high standards of quality and hygiene, the following items cannot be returned:

  • Custom or special order furniture pieces
  • Items marked as “Final Sale”
  • Folding furniture that shows signs of assembly or use
  • Area rugs that have been unrolled or used

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.

Our Commitment to You

Just as we carefully select each piece in our furniture collections, we approach every return with attention to detail and commitment to your satisfaction. Our customer service team is available to guide you through the process and answer any questions you may have about returning your Safavieh Shop purchase.

For additional assistance with returns or exchanges, please contact our customer service team at [email protected] or call [Insert Phone Number].