About Our Products

What types of furniture does Safavieh Shop specialize in?
We specialize in premium home furnishings including area rugs and mats, bedroom furniture, folding furniture, and living room furniture. Our collection features both functional space-saving pieces and elegant designer furniture to transform any living space.
Are your products made with quality materials?
Absolutely. We carefully curate our collections to include only premium pieces made with high-quality materials like solid wood, velvet upholstery, and durable fabrics. Each item is selected to combine luxury aesthetics with practical durability.
Do you offer space-saving furniture options?
Yes! Our folding furniture collection is specifically designed for customers who need versatile, space-efficient solutions without compromising on style or quality.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Do you offer any discounts or promotions?
We regularly offer exclusive deals on our premium furniture. Sign up for our newsletter to be the first to know about special promotions and seasonal sales.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping options:
Standard Shipping ($12.95 flat rate): 10-15 business days via DHL or FedEx with tracking
Free Shipping (orders over $50): 15-25 business days via EMS with tracking
How long does order processing take?
All orders are carefully prepared within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes! We ship worldwide to discerning homeowners across the globe, excluding some remote areas in Asia. Our global reach allows us to bring designer furniture to your doorstep, wherever you are.
How is my furniture packaged for shipping?
Every piece is packaged with the utmost care to prevent damage during transit. From handcrafted live-edge coffee tables to velvet chaise lounges, we treat your furniture as if it were our own.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you may initiate a return within 15 days of delivery. Please contact our customer service team at [email protected] to begin the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll cover all return expenses.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Customer Service

How can I contact customer service?
Our friendly customer service team based in Caroline, CA is always happy to help. You can reach us at [email protected] for any questions about our products, delivery, or your order.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST. We strive to respond to all inquiries within 24 hours.
Where is your company located?
Our warehouse and headquarters are located at 1133 Port Washington Road, Caroline, CA T0M 0M0. This is where every piece in our collection begins its journey to your beautiful home.

Still have questions? We’re here to help you create the home of your dreams. Contact our customer service team or browse our collection to discover premium furniture designed to transform your living space.